CASE STUDY
OVERVIEW
Conflict
Between the carrier’s tariff and the client’s contract for frame relay services
Manual Billing
Errors
Solution
Telecommunication Audit
Negotiate a New Contract
Results
Savings of almost
$4 Million annually
Equivalent to 28%,
based on their current network configuration
Nearly
$10 Million
Annually based on a planned reconfigured network
Full Story
Our engagement with this international grocery retailer began with an audit.
We identified a conflict between the carrier’s tariff and the client’s contract for frame relay services. We recovered past overcharges and also reduced the rates going forward. This along with the discovery of manual billing errors made by the carrier’s account team resulted in a total recovery of over $600,000.
Due to the success of the audit, this client hired us to negotiate a new contract with the existing vendor.
We were successful in negotiating a contract that saved 28%, or $1.6 million annually, based on their current network configuration, or nearly $10 million annually based on a planned reconfigured network, which had been delayed due to the high cost.
The magnitude of the savings allowed them to immediately proceed with the planned reconfiguration.
Full Story
A Fortune 500 retailer was spending more than $1.1 million each month on voice and special access services.
Even though the engagement began only six months after the client had signed a 48-month contract, we convinced the vendor to renegotiate the contract.
The result was a savings of 28%, or almost $4 million annually. This client will save more than $12 million over the remaining term of the original contract.
Additionally, the terms of the revised contract contained several unquantifiable, yet highly valuable, improvements such as stabilized rates.
