Our Contract Negotiations and Telecom Bill Audits Have Saved Our Clients Millions
The ProfiTel Group has helped a number of firms of various sizes in different industries recover overcharges and negotiate new contracts for their telecom services. The following are descriptions of three recent assignments.
1). Retailer Saves More Than $4 Million Annually
A Fortune 500 retailer was spending more than $1.1 million per month on telecom services. Even though the engagement began only six months after the client had signed a 48-month contract, based upon leverage ProfiTel identified to both the client and the carrier, ProfiTel convinced the vendor to renegotiate the contract. The result was a savings of 28%, or almost $4 million annually. This client will save more than $12 million over the remaining term of the original contract. Additionally, the terms of the revised contract contained several unquantifiable, yet highly valuable improvements.
2). International Grocer Saves Nearly $10 Million Annually for Reconfigured Network
Our engagement with this international grocery retailer began with an audit. We identified a conflict between the carrier’s regulatory filings and the client’s contract for its data network. We recovered past overcharges and also reduced the rates going forward. This along with the discovery of manual billing errors made by the carrier’s account team resulted in a total recovery of over $600,000. Due to the success of the audit, this client hired us to negotiate a new contract with the existing vendor. We were successful in negotiating a contract that saved 28%, or $1.6 million annually, based on their current network configuration, or nearly $10 million annually based on a planned reconfigured network, which had been delayed due to the high cost. The magnitude of the savings allowed them to immediately proceed with the planned reconfiguration.
3). Medical Software Company Avoids $2 Million Penalty, Recovers Over $1 Million through Telecom Bill Audits, and Saves $740,000 Annually
This medical software company was growing through acquisition and had recently signed a new telecommunications contract with their primary vendor. Our comprehensive contract review and bill audit services revealed that the client had over-committed and would be subject to underutilization penalties. We successfully renegotiated a lower commitment, which saved over $2 million in penalties over the contract term. Thanks to the billing audit, we identified and recovered $625,000 in billing errors, and implemented $88,000 in annual optimization savings. We also negotiated a new contract for all services with their primary vendor resulting in additional savings of 40% or $595,000
In addition, we conducted a comprehensive bill audit of their secondary carriers invoices and identified and recovered an additional $405,000 for a variety of billing errors.”