Extensive relevant experience. Our principals are seasoned veterans from the carriers’ special pricing, contract and audit departments. Collectively we have more than 100 years of telecommunications experience, including negotiating hundreds of voice, data and internet contracts on behalf of the carriers. We were trained by the carriers to understand their contractual processes, including pricing, negotiating, and related strategies and tactics. In addition, we have managed various audit functions for the carriers. This knowledge and experience forms the foundation upon which all of our services are based.
Unlike many other firms, we are not sales agents for any carrier nor are we affiliated in any way with any vendor. We are totally carrier agnostic. We do not earn any fees from vendors. In fact, our consulting contract expressly states that vendor selection is at the sole discretion of our clients.
There are firms that offer simple bill audit services, others offer comprehensive audits of your entire telecommunication network and there are firms that offer contract procurement services. The ProfiTel Group offers all three. This is significant because all past overcharges should be identified before the execution of a new contract. The attempted recovery of these overcharges provides you with additional leverage in your contract negotiation and is one of several variables that should be considered in the development of your procurement strategy. In addition, our contractual knowledge and experience is critical in maximizing our clients’ audit recovery.
If your company is considering outsourcing a one-time bill audit and/or contract procurement function to an outside consulting firm, we suggest you ask all prospective consultants the following questions:
- Does your firm have experience on both sides of the negotiating table, on behalf of carriers and end users?
- How many years of experience do you have in telecom contract negotiations?
- How many years of experience do you have in telecom bill auditing – and not merely phone bill audits?
- Does your firm have a telecom attorney on your staff that is available to review contracts from a legal perspective?
- How is your company compensated for its services?
- How are the individuals who will be working on the project compensated? 7. Do you have any relationships with any carrier or any other related vendor that would bias your performance?
The answers to these questions should be considered when selecting a firm to assist you in reducing your telecom expenses.